Refund policy

Last Updated: October 2026

At MOERIE, we value our customers and strive to provide a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund according to the terms below.

1. Return Eligibility

Customers may request a return within 30 days of delivery.

To be eligible for a return:

  • The item must have been purchased through our online store.

  • The return request must be submitted within the applicable return period.

  • The product should be in its original condition and packaging when applicable.

  • Customers must provide valid order information or proof of purchase.

2. How to Request a Return

To request a return, please contact our customer support team:

Email: SchSolelba@gmail.com

Please include:

  • Order number

  • Customer name

  • Reason for the return

  • Photos or additional information if requested

Our team will review your request and provide return instructions.

Please do not send an item back before receiving return instructions from our customer service team.

3. Refunds

Once your returned item is received and reviewed, we will notify you of the refund status.

If the refund is approved, the amount will be credited to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

4. Return Shipping

Customers are generally responsible for return shipping costs unless the item received was incorrect, damaged, or affected by an order fulfillment issue.

Original shipping charges may not be refundable unless otherwise required by applicable law.

We recommend using a shipping service that provides tracking information.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and relevant photos or details so our team can review the issue and determine an appropriate solution.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale or non-returnable

  • Products that have been used, altered, or damaged after delivery

  • Items returned outside the applicable return period

  • Orders purchased through unauthorized third-party sellers

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before an order has been processed or shipped. Once an order has been processed or shipped, the standard return procedure may apply.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements.

Any changes will be posted on this page with the revised effective date.

9. Contact Information

MOERIE Customer Support

Email: SchSolelba@gmail.com

For questions regarding returns, refunds, or orders, please contact us by email. We will respond as soon as possible.

Thank you for choosing MOERIE.